This policy explains what data we collect when you buy our handmade crochet toys, dolls and plushies.1. Information We Collect
We collect only what we need to deliver your order:Name, Phone Number, Shipping Address (from Shopify / Meesho / WhatsApp)Payment info: We DO NOT store your card/UPI. Payments are handled by Razorpay / Shopify Payments / Meesho / COD.Order details: Which plushie, custom color, custom photo (for custom dolls)Messages: Your chats on WhatsApp / Instagram for custom orders.2. How We Use Your InformationTo process and ship your crochet plushie orderTo send order updates (shipped, out for delivery)For custom doll designs – your reference photo is used only to make the doll and deleted after 30 days.To improve our products and show you new toys.3. Children’s Privacy (Important for Toys)
Our toys are for kids, but we DO NOT collect data from children. All purchases are made by parents/guardians (18+). If you send a child’s photo for a custom doll, we use it only for stitching and do not publish it without your written permission.4. Cookies
Our website (Shopify) uses cookies to keep your cart and see which plushies are popular. You can turn off cookies in your browser.5. Sharing Your Data
We never sell your data. We only share with:Delivery partners: Delhivery, DTDC, India Post, Meesho LogisticsPayment gateways: PhonePe, GPay platform itself6. Your Rights
You can ask us to:Show what data we have about youCorrect your addressDelete your custom photo and chat history
Just WhatsApp us at: [+91 9605849269]7. Data Retention
Order details are kept for 2 years for warranty/returns. Custom photos are deleted within 30 days after delivery.8. Contact Us
If you have any questions about privacy:
Shop Name: [sachecroche]
Location: Malappuram, Kerala, India
Email: [shafnabasheer46@gmail.com]
WhatsApp: [+91 9605849269]